Shipping policy

Thank you for choosing Dailana for your floral needs. Below, we outline our delivery policy to ensure a smooth and delightful experience for you.

1. Delivery Areas and Postcodes:

  • We offer delivery services within London, UK through our website.
  • Full postcode and delivery cost breakdown here.
  • We deliver Monday - Saturday (this varies around key holidays).
  • We aim for two day delivery subject to the time and date you place your order. 
  • If your postcode is not on our list of postcodes please get in touch and we will do our best to accomodate your order. 

2. Postcode Validation:

  • Please ensure to input your postcode accurately in the designated field in the shopping cart.
  • Only valid postcodes within our delivery areas will be accepted for processing.

3. Delivery Time and Date Selection:

  • You can select your preferred delivery time and date to book your delivery slot once you enter the cart page on our website.
  • The delivery date and time will not be shown on the actual checkout but will be confirmed in your order confirmation email.
  • We strive to accommodate your requested delivery time to the best of our ability.
  • Please get in touch if you want to change your delivery time and date after you have placed your order. We will do our best to accommodate.

Table shows earliest available delivery based on when you place your order. 

Day Order Placed Cut Off Time Earliest Day for Delivery Before Cut Off Earliest Day for Delivery After Cut Off
Monday 18:00 Wednesday Thursday
Tuesday 18:00 Thursday Friday
Wednesday 18:00 Friday Saturday
Thursday 18:00 Saturday Monday
Friday No cut off Monday Monday
Saturday 13:00 Monday Tuesday
Sunday 18:00 Tuesday Wednesday

 

4. Gift Note Message:

  • You have the option to leave a personalised gift note message with your purchase on the product or cart page.
  • Simply include your message during the checkout process, and we will ensure it accompanies your order.
  • Please get in touch if you want to change your gift message after you have placed your order. We will do our best to accommodate.

5. Order Special Instructions :

  • If you have any Order Special Instructions, please provide them during the cart stage of the checkout process.
  • We will do our utmost to adhere to your instructions to ensure a smooth delivery experience.

6. Local Delivery Instructions:

  • You can provide additional local delivery instruction at checkout.
  • For example an entry code or an alternative safe place. 

7. Missed Delivery and Redelivery:

  • In the event that no one is available to collect the delivery we will leave in a safe place or follow any other instructions you have noted when placing your order.
  • Please ensure to provide accurate contact information during checkout for smooth communication in case we need to contact you.

Detailed Shipping Policy:

For further details regarding our shipping policy, please click here to view our detailed terms and conditions.

At Dailana, we are committed to providing exceptional service and delivering beautiful flowers to your doorstep. Should you have any questions or concerns regarding our delivery policy, please don't hesitate to contact us.

Thank you for choosing Dailana.